Insurance

Insurance

Sector: Insurance

Project: Benchmarking study and implementation of a performance evaluation app that pursued the following objectives:

Objectives:

  • Increase employee engagement
  • Reduce investment in number of hours per year dedicated to the process of evaluating the performance of Managers and employees.
  • Improve internal communication between Managers and employees by promoting continuous feedback.

Results:

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  • Employee net promoter score increased by 23%.
  • Reduction in the number of hours invested by 30% over the previous year in the performance evaluation process.
  • 15% improvement over the previous year, the employee retention rate.

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